Terms of Use
Last updated: June 2026
1. Purpose and scope
These terms of use (the Terms) govern access to and use of the Renkko online service (the Service), published by STROBE STUDIO. Renkko is a SaaS software solution intended for professionals in the audiovisual equipment rental business, enabling them to deploy a conversational agent (chatbot) on their website and to manage its activity from a back office. The Terms apply to any person accessing the Service. They constitute an agreement between the Publisher and the Client. Acceptance of the Terms, formalised upon account creation or use of the Service, entails unreserved adherence to all of their provisions. The Service is intended exclusively for professionals acting within the scope of their business activity; it is not intended for consumers.
2. Legal information and publisher
The Service is published by STROBE STUDIO, a limited liability company (SARL) with a share capital of 7,500 euros, registered with the Paris Trade and Companies Register under SIREN number 803 743 657, whose registered office is located at 61 rue de Lyon, 75012 Paris, France. The Publisher may be contacted at [email protected]. The Service is accessible at renkko.com.
3. Definitions
Publisher: STROBE STUDIO, which publishes and operates the Service. Client (or Renter): the professional who subscribes to and uses the Service for its audiovisual equipment rental business. User: any individual accessing the back office in the name and on behalf of the Client (manager, employee, team member). Visitor: any person interacting with the Widget on the Client's website, without access to the back office. Widget: the embeddable chatbot interface that the Client integrates into its website. Qualified quote: a quote generated by the Service following an exchange that resulted in the collection of the necessary information (need, dates, contact details). Content: all data, files, texts, credentials and information provided or generated by the Client or its Visitors within the Service.
4. Registration and account
Use of the Service requires the creation of an account. The Client may register by email and password or via a Google account. The Client undertakes to provide accurate, complete and up-to-date information and to keep it current in the event of any change. Login credentials are strictly personal and confidential. The Client is solely responsible for safeguarding them and for any activity carried out using its account. The Client shall promptly inform the Publisher of any unauthorised use. The Client is responsible for the actions of the Users it authorises, in particular within the team management feature available on the higher plans, and shall grant access only to authorised persons.
5. Access to the Service and trial period
The Service is offered under different plans that may include limits on features, volume or number of Users. A trial period is offered. This period ends at the first of the following two events to occur: the expiry of a period of fourteen (14) days from activation, or the generation of fifteen (15) qualified quotes. At the end of the trial period and in the absence of a subscription to a paid plan, the conversational agent is deactivated until an effective subscription to a plan. The Publisher reserves the right to adjust the content of the plans and the terms of the trial.
6. Description of features
The Service provides the Client with an embeddable chatbot Widget and a back office including, in particular, a conversation inbox, management of requests and quotes, management of contacts and leads, a knowledge base, statistics and settings. The conversational agent, powered by artificial intelligence (Anthropic Claude technology) and by deterministic tools, qualifies Visitors, searches the Client's catalogue, checks equipment availability via the Client's management system (PMS), collects contact details, then generates and sends quotes. The Service also offers the generation of frequently asked questions by analysis (crawl) of the Client's website and team management on the higher plans. Features may evolve over time.
7. Role and limits of artificial intelligence
The Service uses generative artificial intelligence as a decision-support tool. The responses, qualifications and quotes produced by the AI are provided for guidance only and cannot replace the Client's own assessment. The Publisher does not guarantee the accuracy, completeness or relevance of the generated content, which may contain errors or inaccuracies. Any generated quote must be verified and validated by a human at the Client before being used for contractual or commercial purposes. The Client remains solely responsible for the quotes it transmits to its Visitors and for the resulting commitments. Safeguards are implemented (verification of prices and availability against the PMS, protection against prompt injection, refusal to handle requests relating to competitors), without their presence constituting a guarantee of results.
8. Client obligations and prohibited uses
The Client undertakes to use the Service in accordance with the Terms, with applicable laws and regulations and with the rights of third parties. The following are notably prohibited: circumventing or abusing the technical limits and anti-abuse mechanisms (rate limiting per session, IP address or account, a cap of twenty-five (25) messages per conversation, caps on conversations and quotes per Visitor); the publication or distribution of unlawful, defamatory, misleading content or content infringing the rights of third parties; any attempt to misuse, manipulate or inject instructions targeting the artificial intelligence; unauthorised automated extraction (scraping), harvesting or systematic copying of the Service; any action liable to harm the security, integrity or availability of the Service. The Client ensures that its Users comply with these obligations.
9. Client Content and licence to use
The Client retains all of its rights to the Content it provides or generates by means of the Service. The Client warrants that it holds the rights and authorisations necessary over this Content and that it does not infringe the rights of third parties or the law. The Client grants the Publisher, solely for the duration necessary to provide the Service and strictly to the extent required for its operation, a non-exclusive licence to host, reproduce, process and display the Content, including to configure, index, analyse it and feed the conversational agent. This licence ends upon termination of the contractual relationship, subject to legal retention obligations and temporary technical backups.
10. Third-party integrations and management systems (PMS)
The Service interfaces with third-party services, in particular rental management systems (PMS) such as Booqable and Rentman, as well as with authentication and artificial intelligence providers. The Client declares that it holds the rights and authorisations necessary to use the credentials and access details it enters to connect these services. The operation of the Service depends on the availability, terms of use and changes of these third-party services, over which the Publisher exercises no control. The Publisher cannot be held liable for any unavailability, modification or malfunction attributable to a third-party service. Relations between the Client and these third parties are governed by their own terms.
11. Intellectual property
The Service, in all its components (software, code, interfaces, Widget, databases, trademarks, logos, editorial content and know-how), remains the exclusive property of the Publisher or its licensors. These Terms do not entail any assignment of intellectual property rights to the Client. The Publisher grants the Client a personal, non-exclusive, non-assignable and non-transferable right to use the Service, for the duration of its subscription and for its professional needs only. Any reproduction, representation, adaptation, decompilation or extraction of the Service not expressly authorised is prohibited.
12. Personal data
The processing of personal data within the Service is described in the Privacy Policy, to which the Client is invited to refer. In its relationship with its Visitors, the Client acts as the controller of the data it collects through the Widget, the Publisher acting as processor for such processing. As such, the Client is required to have an appropriate legal basis, to inform its Visitors and to display its own privacy policy. The Client undertakes to comply with applicable regulations, in particular Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. The terms of processing on behalf of the Client may be subject to a separate data processing agreement.
13. Availability, maintenance and changes
The Publisher implements reasonable means to ensure high availability of the Service. It does not, however, guarantee uninterrupted access free of errors or defects. The Service may be temporarily suspended for maintenance, updates, enhancements or for security reasons, where possible after prior notice. The Publisher may modify the features of the Service, add to or remove them, in particular in order to improve its quality or to meet technical or legal constraints, without this giving rise to any right to compensation.
14. Liability and limitation of liability
The Publisher is bound by an obligation of means in the provision of the Service. Its liability cannot be engaged for indirect damages, such as loss of business, loss of revenue, of clientele, of data or of image. In any event, and to the extent permitted by law, the Publisher's liability under these Terms is limited to the amount of the sums actually paid by the Client during the twelve (12) months preceding the triggering event. The Publisher is not liable for the consequences of the quotes transmitted by the Client, for decisions taken on the basis of AI-generated content, for the use made of the Service by the Client or its Visitors, nor for failures attributable to third-party services, to the Client or to an event of force majeure. The Client indemnifies the Publisher against any third-party claim resulting from its use of the Service.
15. Suspension and termination
The Client may cease using the Service and terminate its account under the conditions provided by its plan. The Publisher may suspend or terminate access to the Service, in whole or in part, automatically and without notice, in the event of a breach by the Client of these Terms, in particular in the event of abuse of the technical limits, prohibited use, harm to the security of the Service or non-payment. Where possible, a prior formal notice may be sent. Termination entails the cessation of the right to use the Service. The Client is invited to export its Content before the end of the contractual relationship; after a reasonable period, the data may be deleted, subject to legal retention obligations.
16. Amendment of the Terms
The Publisher reserves the right to amend these Terms at any time, in particular to take account of changes to the Service, to the regulations or to its practices. The Client is informed of amendments by any appropriate means, in particular electronically or upon accessing the Service. The applicable Terms are those in force on the date of use of the Service. Continued use of the Service after the amendments take effect constitutes acceptance of the amended Terms.
17. Governing law, mediation and competent jurisdiction
These Terms are governed by French law. In the event of a dispute relating to their validity, interpretation or performance, the parties shall endeavour to seek an amicable solution beforehand. Failing agreement, and the Client acting as a professional, any dispute falls within the exclusive jurisdiction of the competent courts of Paris, notwithstanding multiple defendants or third-party proceedings. The nullity or unenforceability of any provision of the Terms does not affect the validity of the other provisions.
18. Language of the contract
These conditions are drafted in French and English and may be consulted in both languages. In the event of any divergence of interpretation, contradiction or translation difficulty between the two versions, the French version shall prevail and shall alone be authoritative between the parties.