Terms of Sale
Last updated: June 2026
1. Identification of the Provider
The Renkko service (the "Service") is published and operated by STROBE STUDIO, a limited liability company (SARL) with share capital of 7,500 euros, registered with the Paris Trade and Companies Register under SIREN number 803 743 657, having its registered office at 61 rue de Lyon, 75012 Paris, France, identified for intra-EU VAT purposes under number FR36803743657 ("STROBE STUDIO" or the "Provider"). The Provider may be contacted at [email protected]. The Service is accessible online at renkko.com.
2. Purpose and Scope
These terms of sale (the "Terms") set out the conditions under which the Provider grants the professional customer (the "Customer") access to the Renkko Service, a SaaS (Software as a Service) software solution consisting of an automated conversational assistant designed to qualify quote requests for equipment rental businesses. The Service is reserved exclusively for professionals acting within the scope of their commercial, industrial, craft, professional or agricultural activity. It is in no way intended for consumers within the meaning of the French Consumer Code. Any subscription entails full and unreserved acceptance of these Terms, which prevail over any other document of the Customer, in particular its general purchasing conditions.
3. Definitions
"Service": the Renkko solution accessible online. "Customer": the professional legal entity or individual subscribing to a plan. "User": any individual authorised by the Customer to access the Service through an account. "Subscription": the plan chosen by the Customer granting access to the Service for a defined period. "Qualified Quote": a quote generated by the Service for a visitor whose contact details (name and email address or telephone number) have actually been collected; the Qualified Quote is the billing unit for overages. "Free Trial": the free phase described in Article 6. "Plan" or "Offer": one of the commercial plans described in Article 4.
4. Description of the Offers and Plans
The Provider offers the following Plans (monthly prices excluding tax): Starter, 79 euros per month, including 20 Qualified Quotes per month, 4.90 euros per additional Qualified Quote and 1 User. Pro, 199 euros per month, including 60 Qualified Quotes per month, 3.90 euros per additional Qualified Quote and up to 5 Users. Business, 449 euros per month, including 150 Qualified Quotes per month and 2.90 euros per additional Qualified Quote. Enterprise, on quotation, with negotiated volumes and an unlimited number of Users. An annual commitment option entitles the Customer to a 20 percent discount on the Subscription price. The detailed features of each Plan appear on renkko.com and may change under the conditions set out herein.
5. Subscription and Formation of the Contract
Subscription takes place online via renkko.com. The Customer provides the information required to create its account and selects the desired Plan. The Customer warrants that the information provided is accurate, complete and up to date, and that it has authority to bind the legal entity it represents. The contract is definitively formed upon validation of the subscription by the Customer and confirmation by the Provider, or upon activation of the Free Trial. Validation of the order constitutes acceptance of these Terms and the formation of a binding contract between the parties.
6. Free Trial
The Provider may offer a new Customer a free trial period of fourteen (14) days or fifteen (15) Qualified Quotes, whichever of these two thresholds is reached first ending the trial. The Free Trial is without commitment and does not require the provision of a payment card to begin. At the end of the Free Trial, and in the absence of a paid Subscription, the conversational assistant is automatically deactivated, without such deactivation giving rise to any compensation. The Provider reserves the right to limit or refuse the benefit of the Free Trial in the event of abusive use or multiple subscriptions.
7. Prices
Prices are stated in euros and excluding tax (excl. VAT). Value added tax (VAT) at the legal rate in force, as well as any other applicable tax, is added to the price excluding tax. The billing unit for excess consumption is the Qualified Quote: each Qualified Quote generated beyond the quota included in the subscribed Plan is charged at the overage unit rate specific to that Plan, as set out in Article 4. Included Qualified Quotes not used during a month are neither carried over nor refundable. Unless otherwise stated, the prices displayed on renkko.com on the day of subscription shall prevail.
8. Payment Terms
Payment of the Subscription is made by payment card, through the payment service provider Stripe, whose own terms apply to the processing of transactions. The Subscription is payable monthly and in advance, on the anniversary date of subscription; excess Qualified Quotes are billed in arrears in the following billing period. The Customer authorises the Provider, through Stripe, to automatically charge the amounts due to the registered payment method. In the event of payment failure, the Provider may retry the charge and, after a formal notice that has remained unsuccessful, suspend access to the Service until the situation is remedied, without prejudice to any other right. As the online billing via Stripe is being rolled out, the Provider may, on a transitional basis, use other payment methods agreed with the Customer.
9. Billing and Renewal
The monthly Subscription is concluded for a term of one (1) month and renews automatically by tacit renewal for successive periods of equal duration, unless terminated under the conditions of Article 12. A Customer who has opted for an annual commitment benefits from the 20 percent discount in consideration of a firm term of twelve (12) months, renewable by tacit renewal for periods of the same duration. An invoice is issued for each billing date and made available to the Customer electronically. The Customer expressly accepts the use of electronic invoicing.
10. Price Changes
The Provider reserves the right to change its prices at any time. Any price change applicable to an ongoing Subscription is notified to the Customer in writing (in particular by email) with reasonable prior notice of at least thirty (30) days before it takes effect. The new pricing applies to the renewal following expiry of the notice period. If the Customer does not accept the new pricing, it may terminate its Subscription under the conditions of Article 12 before the change takes effect; continued use of the Service after that date constitutes acceptance of the new prices.
11. Term
The contract takes effect on the date of subscription to the Subscription (or, where applicable, on expiry of the Free Trial in the event of a paid Subscription) and continues for the duration of the subscribed period, monthly or annual depending on the Plan selected, then renews by tacit renewal in accordance with Article 9, until terminated by either party.
12. Termination and Effects of Termination
The Customer may terminate its Subscription at any time from its customer area or by written request sent to [email protected]. Termination takes effect at the end of the current period already paid; the Service remains accessible until that date. No refund, even on a pro rata basis, is due in respect of the period commenced, save for a contrary mandatory legal provision or the express agreement of the Provider. For annual commitments, termination takes effect at the end of the twelve (12) month commitment period. The Provider may terminate the contract as of right in the event of a serious breach by the Customer not remedied within fifteen (15) days of formal notice. Upon termination, access to the Service is deactivated; the Customer is invited to retrieve its data before that date, after which the Provider may delete it under the conditions of the Privacy Policy.
13. Refund Policy
As specified in article 12, termination takes effect at the end of the current billing cycle and gives rise to no pro rata refund. More broadly, the Provider applies a no-refund policy, enforced strictly and uniformly for all Customers. In particular, no refund is granted in the following cases: failure to cancel the Subscription before its renewal; unused subscription periods or volumes (included Qualified Quotes); change of mind; mere testing of paid features, the Free Trial precisely allowing the Service to be evaluated beforehand. A refund is only considered where the Customer is unable to use or access the Service for a prolonged period as a result of a technical issue attributable to the Provider; in that case, the Customer is invited to contact the Provider within a reasonable period of time at [email protected].
14. No Right of Withdrawal
As the Service is intended exclusively for professional customers acting within their business activity, the right of withdrawal provided for by the French Consumer Code for the benefit of consumers does not, in principle, apply. The professional Customer acknowledges subscribing with full knowledge of the facts and waives any right of withdrawal that might result from such a status. The Free Trial gives the Customer the opportunity to evaluate the Service before any paid commitment.
15. Service Level and Availability
The Provider uses its best efforts (obligation of means) to ensure the availability and proper functioning of the Service twenty-four hours a day, seven days a week. The Service is nonetheless provided "as is", without any guaranteed service level (SLA) or quantified availability, except for a specific commitment provided under an Enterprise offer governed by a separate contract. The Provider may temporarily suspend access to the Service for maintenance, update or security operations, endeavouring to limit their duration and impact. The Service may depend on third-party services (hosting, artificial intelligence providers, rental management systems) whose interruptions are beyond the Provider's control.
16. Customer Obligations
The Customer undertakes to use the Service in accordance with these Terms, applicable regulations and its professional purpose. It is solely responsible for the accuracy of the information and content it configures in the Service (in particular its knowledge base and commercial terms), for the confidentiality of its credentials, and for the actions of its Users. The Customer shall refrain from any fraudulent or abusive use or any use likely to harm the security or integrity of the Service, any attempt to circumvent technical or quota limits, and any unauthorised resale of the Service. The Customer warrants that it holds the necessary rights to the content it integrates and is responsible for complying with its own obligations towards its end customers.
17. Liability and Limitation of Liability
The Service relies on artificial intelligence technologies whose responses are, by their nature, liable to inaccuracies; the Customer remains responsible for validating and using the quotes and information produced. The Provider's liability may only be engaged in the event of proven fault and is limited to direct and foreseeable damages. In any event, the Provider's total and cumulative liability, all causes combined, is capped at the total amount of sums actually paid by the Customer for the Service during the twelve (12) months preceding the event giving rise to the damage. The Provider shall not be liable for indirect damages, such as loss of turnover, loss of profits, loss of customers, loss or alteration of data, or damage to image. These limitations do not apply in the event of wilful misconduct, gross negligence or bodily injury, to the extent permitted by law.
18. Suspension for Non-Payment or Abuse
The Provider reserves the right to suspend, immediately and without compensation, access to all or part of the Service in the event of non-payment after formal notice that has remained unsuccessful, abusive or fraudulent use, conduct harming the security, stability or reputation of the Service, or breach of these Terms. Suspension does not suspend the obligation to pay the amounts due. Access is restored once the Customer has remedied the situation, without prejudice to the Provider's right to terminate the contract in the event of persistent breach.
19. Personal Data
In connection with the provision of the Service, the Provider processes personal data as data controller for its own purposes (customer relationship management, billing) and as data processor on behalf of the Customer with respect to data processed through the conversational assistant. The terms of such processing are detailed in the Privacy Policy and in the data processing agreement concluded in accordance with Article 28 of the General Data Protection Regulation (GDPR), which form an integral part of the contract. Each party undertakes to comply with applicable regulations on the protection of personal data.
20. Confidentiality
Each party undertakes to preserve the confidentiality of information of any nature, commercial, technical or financial, communicated by the other party or of which it becomes aware in connection with the performance of the contract, and not to disclose it to third parties without prior authorisation, except where required by law or regulation. This undertaking continues for the duration of the contract and for a period of five (5) years from its termination. Information that is already public or legitimately obtained elsewhere is not covered.
21. Force Majeure
Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code and the case law of the French courts, including in particular natural disasters, fires, widespread failures of telecommunications or electricity networks, failures of hosting providers or third-party services, large-scale cyberattacks, or decisions of public authorities. The affected party shall inform the other as soon as possible. If the event of force majeure continues beyond thirty (30) days, either party may terminate the contract as of right, without compensation.
22. Amendment of the Terms
The Provider reserves the right to amend these Terms at any time, in particular to take account of legal, regulatory, technical or commercial developments. The amended Terms are notified to the Customer with reasonable prior notice before they take effect. Failing termination by the Customer before that date, the amended Terms are deemed accepted and apply to the following renewal. The applicable version is the one in force on the day the Service is used or the Subscription is renewed.
23. Language of the Contract
These conditions are drafted in French and English and may be consulted in both languages. In the event of any divergence of interpretation, contradiction or translation difficulty between the two versions, the French version shall prevail and shall alone be authoritative between the parties.
24. Governing Law and Dispute Resolution
These Terms are governed by French law. In the event of a dispute relating to their validity, interpretation or performance, the parties shall endeavour to reach an amicable solution, where appropriate through mediation. Failing an amicable agreement within a reasonable time, any dispute shall be submitted to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal, notwithstanding multiple defendants or third-party proceedings, including for urgent or protective proceedings.